1. Purpose of alhambragranadatickets.com

alhambragranadatickets.com (hereinafter the website alhambragranadatickets.com), operated by TICKETGO OÜ, with VAT EE102695614 and registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, has as its main objective to offer our users a service of activity reservations exclusively through our website.

These terms, as well as any particular conditions that may be established, expressly regulate the relationships arising between alhambragranadatickets.com and third parties (hereinafter 'users') who reserve or purchase tickets for the Alhambra through the portal alhambragranadatickets.com.

2. Reservations and Payments and Access Instructions

alhambragranadatickets.com acts solely as an intermediary in the reservation of activities and tickets. The necessary data for the reservation shared with the provider are the name, surname, and email address of the person in whose name the reservation is made. Registration on alhambragranadatickets.com is not required to make a reservation.

To purchase your tickets on alhambragranadatickets.com, follow this simple purchase process:

• Make the payment using credit or debit cards through the payment gateway provided by Stripe.
• Once the payment is completed, you will receive your tickets by email in PDF format. These tickets will include a unique identifier, which may be the reservation locator or a QR code issued by the Alhambra. The ticket delivery time may vary depending on the time and demand.
• Make sure not to duplicate the reservation. If you have made the purchase and have not received the confirmation email, please quickly contact us through the chat or send an email to alhambragranadatickets@ticketgotourism.com. All reservation requests will be processed, so if you send a request again, we will understand that you want to book more tickets and will manage them accordingly.

3. Ticket Purchase Limitations and Prohibitions

In order to avoid unfair practices in the purchase of tickets for each event, limitations may be established on the maximum number of tickets that a user can purchase, as well as restrictions per credit card and other conditions that will be clearly communicated at the time of reservation. These limitations will be verified in each transaction, and in events where they apply, users will be duly informed.

The resale of tickets will be considered a violation of our terms and conditions. alhambragranadatickets.com reserves the right to take the pertinent legal action in case any ticket resale activity is detected.

4. Billing

The price charged on alhambragranadatickets.com includes both the cost of the ticket and the cost of the intermediary and reservation management service. If a user wishes for an itemized invoice, they can request it by email, providing the locator number and the corresponding billing details.

5. Withdrawal

As detailed in the European Consumer Protection Law, the right of withdrawal may not be applied when the service has been completed in whole or in part if the consumer has given their prior and express consent and acknowledges that they will lose their right of withdrawal once the contract has been fully executed by the seller, i.e., at the time of purchase.

6. Returns

In the event of no ticket availability, alhambragranadatickets.com will proceed with the refund of the amount paid by the user.

Once the reservation is made, no date or time changes will be allowed, and no refund will be given, except in exceptional cases caused by unforeseen circumstances, which will be individually reviewed.

7. Responsibility for Ticket Use

Once the tickets have been delivered to the customer via the email provided during the purchase process, the responsibility for their use lies solely with the customer. The customer must ensure that they receive, download, and use the tickets in accordance with the instructions provided.

If the customer does not receive the tickets within 24 hours, or has any problem with them, they must inform the alhambragranadatickets.com organization as soon as possible via email at alhambragranadatickets@ticketgotourism.com.

alhambragranadatickets.com is not responsible for the loss, theft, damage, or misuse of the tickets once delivered.

If the customer does not use the tickets purchased for any reason, alhambragranadatickets.com is not responsible, and no refund or exchange will be made. It is the customer's responsibility to manage the proper use of the tickets.

8. Contact and Support

For any inquiries or additional assistance, users can contact us via chat or email alhambragranadatickets@ticketgotourism.com.

Response time may vary depending on the time and demand.

9. Dispute Resolution and Jurisdiction

Any conflict arising from any operation with alhambragranadatickets.com will be submitted to the exclusive jurisdiction of the Spanish courts.

10. Data Protection

All personal data collected through the Ticket Go platform will be processed by Ticket Go OÜ, in its capacity as data controller, in accordance with the applicable data protection legislation and for the purposes set out in the Privacy Policy.