PRIVACY POLICY

Who is responsible for the website?

Responsible: TicketGo OÜ
CIF: EE102695614
Postal address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141
Email: alhambragranadatickets@ticketgotourism.com

Information and Consent

By reading this Privacy Policy, the user is informed about how TicketGo OÜ (hereinafter ALHAMBRA-TICKETS) collects, processes, and protects the personal data provided through the ALHAMBRA-TICKETS.com website (hereinafter the 'Website'). It also includes data derived from browsing and any other information that may be provided to ALHAMBRA-TICKETS in the future. We have written this policy so that you can easily understand how your data is processed by ALHAMBRA-TICKETS.

If you need further clarification, please do not hesitate to contact us.

Obligation to Provide Data

The data requested in the Website forms are generally mandatory (unless otherwise specified) to fulfill the established purposes. If these data are not provided or are incorrect, we will not be able to properly attend to your requests.

For What Purpose Will Your Personal Data Be Processed?

1. Manage contact requests made through the channels available on the Website.
2. Manage purchases made on the Website, including payment and ticket delivery.
3. Perform analysis on the use of the Website and understand users' preferences and behaviors.
4. Send commercial communications about ALHAMBRA-TICKETS products and services unless otherwise indicated by checking the appropriate box, or the user objects to such processing.
5. Send commercial communications (offers, promotions, etc.) about third-party products and services that ALHAMBRA-TICKETS collaborates with, if the user consents by checking the appropriate box.
6. Perform user data analysis, using both own and third-party sources, to create detailed profiles of the user's product interests, if authorized by checking the appropriate box.

How Long Will the Data Be Processed?

We retain your personal data for as long as necessary to fulfill our legal obligations and the purposes mentioned in this policy. If you wish to unsubscribe from ALHAMBRA-TICKETS, object to or revoke your consent, you can do so at any time.

What User Data Will ALHAMBRA-TICKETS Process?

ALHAMBRA-TICKETS will process the following categories of data:

• Identification data: name, surname, national identity document or foreigner identification number, and image.
• Contact data: email address.
• Browsing data.

If you provide data of third parties, you confirm that you have their consent or the necessary legitimacy and undertake to inform them about the Privacy Policy. ALHAMBRA-TICKETS reserves the right to verify this information, taking the necessary measures in accordance with data protection laws.

What is the Legal Basis for the Processing of Your Data?

• The processing of data for the purchase of products through the Website is necessary to fulfill the contract between the user and ALHAMBRA-TICKETS.
• Processing for marketing purposes is based on ALHAMBRA-TICKETS's legitimate interest when the user has purchased products or services from our company. In the absence of this contractual relationship, data processing will be based on the user's consent according to current regulations.
• Third-party commercial communications and profiling are based on the user's consent.

Who Will Your Data Be Shared With?

Your data may be shared with:

• Ticket providers and related services, exclusively to manage your purchase.
• ALHAMBRA-TICKETS group companies to send commercial communications, if the user is aware.
• Competent national and/or European authorities in accordance with applicable law.

ALHAMBRA-TICKETS providers may access your data to comply with legal obligations and the aforementioned purposes. These providers will not use your data for their own purposes without prior notification from ALHAMBRA-TICKETS.

International Transfers

We use Google Analytics 4 to analyze website traffic. IP addresses are anonymized before being processed by Google Analytics. Google may transfer and store data on servers outside the European Union. For more information on Google Analytics privacy, see the link provided.

Exercise of Rights

ALHAMBRA-TICKETS guarantees the free exercise of your rights of access, rectification, deletion, limitation, opposition, and portability. You can find more information about these rights at the provided link. You can exercise your rights through your profile in the GDPR section, modifying your data, or withdrawing consent. You can also write to us at info@ticketgotourism.com specifying the right you wish to exercise and attaching a copy of your ID.

You have the right to file a complaint with the Spanish Data Protection Agency.

Security and Confidentiality

ALHAMBRA-TICKETS is committed to ensuring the security, secrecy, and confidentiality of your data. We have implemented technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

Policy Changes

ALHAMBRA-TICKETS may update this Privacy Policy by notifying the customer if new data processing or substantial changes are introduced. We recommend that you review this policy periodically.

If any provision of these conditions is declared illegal, invalid, or unenforceable by a competent entity, it will be considered not in force without affecting the other provisions.